客户支持助理（退休返聘岗位）

职位类型：兼职（每周三天） 其他要求：优先考虑之前在外企工作且有SAP多年使用经验的人选  Perform billing reconciliation and customer payment related document preparation as required, to make AR collection process faster. Periodically initiate reconciliations with customers or platforms, verifying invoicing data from customer/Platform with our HBS billing system, ensuring accuracy of amounts, dates, currency, and other key details  Analyze and investigate reconciliation variances, and drive cross-functional collaboration to resolve issues.  Issue invoices promptly based on reconciliation results, prepare the required supporting documents (reconciliation statements, invoice sheets, receipt vouchers, etc.) according to different customer requests, and deliver within timeline  Support on contract process with sales and customer (manual contract preparation, non-standard contract review, chop approval flow submission etc), perform chop and document filing.  Manage delivery, tracking, and acknowledgment of invoices and statements, ensuring client confirmation, alignment of reconciliation data, and proper archival.  Communicate effectively with customers, account managers，finance, and platform contacts to resolve issues and exceptions in the reconciliation and invoicing processes.  Organize and refine existing workflows, quickly spot issues, and deploy practical solutions to boost automation and standardization of reconciliation and invoicing processes.